Bill Wichert is a principal and co-founder of Cyprus Lake focusing on customer satisfaction and engagement.
Bill has spent most of his 20+ years of IT experience delivering innovative solutions and leading world class support teams. He earned an MBA with concentrations in Health Systems Management and Organizational Development & Leadership from Case Western Reserve University. His diverse background includes experience in healthcare, higher education, government, and private companies. The organizations he worked with are some of the largest and best known in their industries. From Solutions Architect to Sr Business Consultant to Chief Information Officer, Bill has defined corporate strategy and built innovative solutions. He has spoken at multiple national conferences on topics ranging from innovation to service management. Bill has also taught as an Adjunct Professor for the last 19 years.